Privacy Policy – How q769 Handles Your Personal Data

01 Overview

q769 is an online casino and gaming platform built for players in Pakistan. When you use q769 — whether you're browsing the site, creating an account, making a deposit via JazzCash or Easypaisa, playing Live Casino, Slots, Fish Games or placing a bet on Cricket or PSL — certain personal data is generated and collected as part of the normal operation of the platform.

This Privacy Policy explains, in plain terms, exactly what data we collect, why we collect it, how long we keep it and what choices you have. We do not sell your personal information to third parties, and we do not use it for purposes outside of running and improving the q769 platform.

This policy should be read together with the q769 Terms and Conditions, which govern the overall relationship between you and q769. Both documents form part of the same agreement.

02 Data We Collect

The personal data we collect falls into three broad categories: information you provide directly, information generated by your activity on the platform, and technical data collected automatically by the platform software.

Information You Provide

When you register a q769 account, you provide us with basic personal details. This typically includes:

• Your full name
• Mobile number (which also links to your JazzCash or Easypaisa account)
• Date of birth (used to verify you are 18 or older)
• Email address (if provided)
• Any identity verification documents submitted during account review

Activity Data

When you use q769, the platform records details of your gaming activity. This includes deposits, withdrawals, bets placed, games played, win and loss records, session durations and any responsible gaming settings you configure. This data is used to manage your account, process payments and personalise your experience.

Technical & Device Data

q769 automatically collects certain technical information when you access the platform. This includes your IP address, device type, operating system, browser type and version, screen resolution and general location data derived from your IP address. This data helps us maintain platform stability, identify potential security issues and improve performance across different devices and connection types.

03 How We Use Your Data

q769 uses the personal data we collect strictly for the purposes of running the platform and providing you with a safe, smooth gaming experience. We do not use your data for unrelated commercial purposes. Specifically, your data is used to:

• Create and manage your q769 player account
• Verify your identity and confirm you meet the 18+ age requirement
• Process deposits and withdrawals via JazzCash, Easypaisa, Raast and Bank Transfer
• Provide customer support and respond to your queries
• Maintain accurate game and transaction records for your account
• Monitor platform activity to detect fraud, collusion or terms violations
• Send you service-related notifications about your account or transactions
• Improve platform performance, game selection and user experience based on aggregate usage patterns
• Apply and manage responsible gaming tools you have activated on your account

Where q769 wishes to send you promotional communications — such as information about new games, bonuses or Cricket and PSL betting offers — we will rely on your consent to do so. You can opt out of promotional messages at any time by contacting support at [email protected].

04 Payment Data

All payments on q769 are processed in PKR through third-party payment providers including JazzCash, Easypaisa, Raast and Bank Transfer. When you make a deposit or request a withdrawal, your transaction details are passed to the relevant payment provider to complete the transfer.

q769 does not store your full JazzCash PIN, Easypaisa credentials, bank card numbers or any other sensitive payment authentication data on our own servers. Payment processing is handled directly between your payment provider and the q769 platform through secure, encrypted channels.

Transaction records — including deposit amounts, withdrawal amounts, dates and reference numbers — are stored on q769 servers and are accessible from your account transaction history. These records are retained for account management purposes and may be used in the event of a payment dispute.

05 Cookies & Tracking

q769 uses cookies and similar browser technologies to keep the platform running smoothly and to understand how players interact with the site. Cookies are small files stored on your device that help us remember your session, preferences and login state.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle session authentication, keeping you logged in and routing your connection securely. These cannot be disabled without breaking platform functionality.
• Analytics cookies: Help us understand which pages and games are most popular, how players navigate the platform and where performance issues occur. Data collected is aggregated and does not identify individual users.
• Preference cookies: Remember settings you have chosen, such as display preferences or responsible gaming configurations.

You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies will prevent you from logging in or using most platform features. Most modern browsers on Android and iOS devices used widely in Pakistan give you straightforward controls to manage cookies — check your browser's Privacy or Site Settings section.

06 Data Sharing

q769 does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes. Personal data is only shared in the following limited circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast or your bank as necessary to process deposits and withdrawals. Only the minimum data required to complete a transaction is shared.
• Technology and service providers: q769 works with trusted third-party providers for services such as platform infrastructure, analytics and customer support tooling. These providers are contractually required to handle your data securely and only for the purposes we specify.
• Fraud and security: Where there is a reasonable suspicion of fraud, money laundering or a serious breach of the Terms and Conditions, q769 may share relevant data with appropriate parties as part of an internal or external investigation.
• Legal requirements: q769 may disclose personal data if required to do so by a valid legal process or binding obligation under applicable law.

In all cases, q769 applies the principle of minimum necessary sharing — we only share what is genuinely needed for the specific purpose at hand.

07 Data Retention

q769 retains your personal data for as long as your account remains active and for a reasonable period afterwards to handle any queries, disputes or legal obligations that may arise following account closure.

Transaction and gaming activity records are typically retained for a minimum period necessary to support account management and dispute resolution. Once the applicable retention period has passed and there are no outstanding issues related to your account, your data will be securely deleted or anonymised.

Where you have requested account closure, q769 will process the closure and cease using your data for active account purposes. Residual data retained solely for legal or compliance reasons will be stored securely and not used for any other purpose.

08 Data Security

Protecting your personal data is a core responsibility that q769 takes seriously. The platform uses industry-standard security measures to guard against unauthorised access, data loss and misuse. These measures include:

• Encrypted data transmission using TLS/SSL protocols across all platform connections
• Restricted internal access to personal data — only authorised team members with a genuine need can access player data
• Regular security reviews and monitoring of platform infrastructure
• Secure storage practices for sensitive account information

While q769 takes all reasonable technical and organisational steps to protect your data, no online platform can guarantee absolute security against all threats. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

09 Your Rights

As a q769 player, you have certain rights regarding your personal data. These include:

• Access: You can request a summary of the personal data q769 holds about you at any time.
• Correction: If any of your personal information is inaccurate or out of date, you can request that it be corrected. Some information — such as your registered name — may require identity verification before it can be updated.
• Deletion: You may request the deletion of your personal data. Note that q769 may need to retain certain data for a defined period after account closure to fulfil legal or operational obligations, as described in the Data Retention section above.
• Objection to marketing: You can opt out of receiving promotional or marketing communications from q769 at any time by contacting support.
• Data portability: You may request a copy of your account and transaction data in a readable format.

To exercise any of these rights, please contact the q769 support team at [email protected] with your request. We will respond within a reasonable timeframe. Identity verification may be required before we can process certain requests to ensure your data is not disclosed to an unauthorised party.

10 Children & Minors

q769 is strictly for adults aged 18 years and over. We do not knowingly collect personal data from persons under 18. Age verification checks are applied during registration, and q769 reserves the right to request additional proof of age at any time.

If you are a parent or guardian and believe that a minor has created a q769 account or accessed the platform, please contact us immediately at [email protected]. We will investigate and close the account if underage use is confirmed, and we will securely delete any personal data collected in connection with that account.

11 Policy Changes

q769 may update this Privacy Policy from time to time to reflect changes in platform practices, technology or applicable requirements. When changes are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For significant changes that materially affect how your data is handled, q769 will endeavour to notify active players through their registered contact details. Your continued use of the platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, please stop using the platform and contact support to arrange account closure.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the q769 support team: